Privacy Policy

Jetset Holiday Ltd takes data security and adherence to data protection legislation very seriously. This Privacy Policyexplains how we collect, use and share personal information in the course of when you use this website.

Types of personal information we collect

When you make a booking with JetsetHoliday.com, we will capture personal information about the lead passenger - name, address, telephone number and email address. In addition, we will collect the name and date of birth of all travelling passengers and sometimes passport details so we can complete Advanced Passenger Information (API) on certain travel routes. 

In some cases, we may also need to collect more sensitive data such as medical information and details of any unique requirements, or dietary information to ensure your booking is delivered to meet your needs. We collect your payment information, including credit/debit card details to gain payment for services. These details

will be passed through our fraud protection checks and then removed immediately from our servers.

The personal information we collect and when and why we use it.

When you book a flight, holiday, or make other travel related bookings with us, we will collect, process and use personal information so that we can deal with all aspects of your booking. We process your personal data for our legitimate interests as a business but only if necessary for the purpose we collected it for. We use your personal information to:

• supply you with the services you have purchased
• send statements, invoices and collect payments from you
• communicate with you about your booking
• send you marketing communications (where you have given us permission to do so)
• request feedback about your booking and experience with us
• respond to enquiries and complaints made by you
• improve your browsing experience by personalising the website and communications
• send relevant communications by using segmentation and targeting
• enable your use of the services available on the website
• show you ads based on your interests
• conduct analysis to understand how our services are used
• keep the website secure and prevent fraud

Our representatives may also use your personal details to follow up, either by email, phone or mail, to people who have registered their details with us or did not complete their booking or experienced a failed booking on our website.

Advanced Passenger Information (API)

For passengers landing in certain countries, we are required to provide details of the itinerary and booking details in our Passenger Name Record (PNR) system to border control, customs, and law enforcement officers at ports of entry and exit on your itinerary. This information is referred to as Advanced Passenger Information (API). We will share API with relevant authorities as required and permitted by local and applicable laws. If you do not provide this information, we may not be able to provide travel and may not be able to provide a refund or re-booking.

Making a booking on behalf of another person

If you are making a booking on behalf of another person(s), it is your responsibility to obtain their consent to make the booking and share their details with us (as anticipated by this Privacy Notice), which we will assume that you have done prior to making the booking. It is also your responsibility to represent that person during the booking process, which means that you will need to provide us with the information required to make a booking, such as the full name and passport details of the person concerned and explain to that person how we will use their personal information as set out in this Privacy Notice. Where required by local laws, we would advise you to keep a record of their agreement and provide them with a copy of, or link to, this Privacy Notice. Each person in a booking will be able to view the phone number and/or email of the other person(s) in a booking and update such information. Any operational messages sent to one member of a booking will also be sent to the person who made the booking.

Personal information we collect and use if you have any queries about any of our products or services

If you have any queries about any of our products or services, compliments or complaints, or requests such as flight certificates, we will need to collect information from you, including your contact details, in order for us to respond to your query or provide you with assistance. We will collect this information when you submit a form on our Platforms, send us an email, call our customer service centre, visit a local office or retail centre, or contact us via another form of communication such as through social media or an online chat tool.

How we use this personal information

We use your personal information to:

• address your inquiry or any other interaction with us as efficiently as possible
• analyse the types of inquiries received to improve our products and services and interactions with our customers
• to authenticate your identity such as when you call our customer service centre
• manage any claims you make for compensation or otherwise
• as you may authorise or consent to additionally from time to time

Personal information we collect and use for legal, compliance, regulatory and crime detection and prevention purposes

We process your personal information so that we can meet our legal, compliance and regulatory obligations, for legal purposes, such as to respond to a valid legal claim, summons or regulatory order, and to protect our property, rights and interests as well as the property, rights and interest of other persons. We also process your personal information for crime prevention and detection purposes, including the prevention of fraud for online payments, for identity verification, for credit checking and credit scoring purposes and accounting or audit purposes. If you visit one of our local offices, retail centres or other properties, you may be monitored by closed circuit television for security purposes. In each case, we do so in compliance with applicable laws.

Protection of your personal information

We have implemented and maintain appropriate technical and organisational security measures, policies and procedures designed to protect the personal information that you share with us and safeguard the privacy of such information

Storage of your personal information

We keep your personal information for as long as is reasonably necessary for the purposes for which it was collected.

Cookies

As you may already know, most sites and apps collect certain information automatically in log files about the way in which you interact with them. This might include your IP address, geographical location, device information (such as your hardware model, mobile network information, unique device identifiers) browser type, referral source, length of visit to the site or app, number of page views, the search queries you make, and similar information. This information will be collected by us or by a third-party site analytics service provider and will be collected using cookies.

We use this information to save your settings, such as the last flight, hotel, or holiday you searched for so you can find it easily the second time, give you access to more great features on our website, help improve our functionality and services, run diagnostics, analyse trends, track visitor movements, gather broad demographic information and personalise our services.

Policy updates

We keep this Privacy Policy under regular review to make sure we’re being transparent about how we use your personal information. If we change how we handle your personal data or how we use cookies, we will promptly update this privacy policy and publish it on this website.

Contacting us

If you have any comments, questions or concerns about the contents of this Privacy Policy or the way in which we use your information, please send an e-mail to: info@jetsetholiday.com.